Frequently Asked Questions
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Do I need a customer account to make my purchase?
You can also easily and conveniently make your purchase as a guest. However, a customer account offers the advantage of being able to view and manage all previously placed orders even after the purchase has been completed.
Search for a specific article
Can't find a specific article right away? No problem! Simply use our search function in the top left corner.
The item you want is sold out?
Items marked as "sold out" are unfortunately no longer available at the moment. However, we are constantly acquiring new stock for our shop. To stay up to date, sign up for our newsletter below and don't miss out on the latest offers!
How much are the shipping costs for my purchase?
The shipping costs for your purchase are calculated individually based on the weight of the items in your order. You can see these costs during checkout after you enter your delivery address.
Can I pick up my order in person?
Sure! Please schedule an appointment with us at +49 152 04911240 or secondplay@web.de. Pickup can usually be arranged within 2-4 days. You can pay for your order either in cash on site or in advance using the payment methods listed in our online shop.
I would like to sell my model railway collection
We are always interested in purchasing model railway collections throughout Europe. For a non-binding initial assessment, please contact us at +49 152 04911240, info@secondplay.net, or via the contact form below.